Outstanding communication — always thorough; always prompt; never required clarification.
It was a pleasure to work with MVB Mortgage for our loan requirements. They were quick, efficient, and reliable, and gave us the best rates. We contacted MVB on October 3rd and were cleared to close on November 3rd – a week before our closing date.
The Ross Group at MVB Mortgage, and specifically Mr. Chris Kearney, provided phenomenal service. Chris was very accessible throughout the entire process and answered any questions we had. Chris and his team worked closely with our agent, and it was very smooth. I don’t think I could’ve asked for better folks!
We have worked with MVB Mortgage twice already and we love their efficiency and clear communication on every step of the loan process. We would definitely choose MVB again the next time we have a need for a mortgage!
Chris and the MVB Mortgage team were amazing to work with. They kept us informed and updated every step of the way, which was incredibly comforting for us as first-time homebuyers.
The Ross Group could not have been more knowledgeable or more accommodating about fulfilling our loan needs. We had the pleasure to work with Rob, Candice, and Claire. They are real professionals who care very much for the people they serve. They deliver on everything they commit to, and they made me feel as if I was their only client. The Ross Group kept me informed every step of the way and made sure all deadlines were met — IN LESS THAN 30 DAYS!!! I appreciate their constant calmness, professionalism, and dedication to not only help me secure a loan, but to also allow me to relocate with ease. This isn’t the first time that I have used The Ross Group, and it will not be the last!
The constant communication and the eagerness and commitment in getting customer qualified (was great).
The staff at MVB were extremely helpful and accessible. The loan officer worked up lots of different possible scenarios for me, and there was always someone available to talk no matter the time of day or week.
As a first time homebuyer, I knew nothing about this process. Chris and his team and MVB were excellent and made me feel comfortable throughout the process. They were fast, friendly and very responsive and got me to closing in record time!
EXCELLENT Customer Service! Chris and the team at The Ross Group at MVB Mortgage are very professional and easy to work with. They make the entire loan processing process a very smooth and “no-follow up” affair. They are easy to approach with any question – even the silly first time home buyer questions. They patiently address everything and ensure the customer is happy at every step during this process. They are very serious about the deadlines and do not let anything slip as every day is critical during the home buying process especially when you have tight deadlines to meet the closing date. Chris is an absolute pleasure to work with. Chris was never tired with any of the last minute requests we made – weekdays/weekends. He was always happy to help. The loan processing team is also extremely professional and have very well defined processes/checklists that are easy to follow – “No Surprises at All” Overall we are EXTREMELY Happy with the service from MVB Mortgage. We would HIGHLY recommend Chris Kearney at MVB Mortgage! Thank you Chris!
MVB’s bridge loan product allowed us to borrow against the equity in our current home to buy our next house. This allowed us to move into our new home and not have to live in the current home while it was being marketed for sale. This made the sale process a lot less stressful and allowed us to stage the home for maximum resale value. [Jaime Young had] everything ready to go on time or well before it needed to be done.
Jaime Young and her team at MVB Mortgage are simply the best – top notch, concierge level service and problem solving with a high level of communication. You’ll be very glad you chose them!
Communication was excellent and the entire team was very helpful and informative!
Buying a home can be a terrifying experience. There are so many things to do. There are also many emotions that a first time home buyer experiences. Thankfully, our real estate agent highly recommended Jaime Young. She was the answer to my prayers. From start to finish, she was perfectly professional, kind, and patient. She answered ALL of my questions, with a smile, and continuously followed up with me to keep me on track. She made my mortgage process understandable instead of overwhelming. She found several options of me, as first time home buyer. I am highly appreciative all of her wonderful service and the great folks at MVB Mortgage. Because of her, my family and I were able to move to our new home.
We talked shop right away and Chris was straightforward, accurate and true to his word. We got exactly what he offered in the first call and he was super helpful throughout the process, right up through the day of the closing. Excellent!
The Ross Team is the best in the business. [I] have done four transactions with them and each one gets better. They’re true pros, advocates, and friends. Look no further.
Overall it was a great experience. Each and every individual at MVB was very responsive and keep me on top of everything. I have dealt with many lenders before and I would say that MVB topped them all and I would highly recommend them.
“During the construction of my home in 2014, I was in need of a major finance loan. I found out rather quickly that mortgage lenders and banks were not too open to homes that were already under construction. After meeting and discussing with too many lenders to count, I was referred to Rob Ross and his team from a colleague. He stated that if anyone can make a miracle happen that would be Rob Ross. Upon meeting Rob and his team, I got a good feeling. They appear to be a united and knowledgeable team and sat down and went over all the paperwork to see if it was possible to assist me. Sure enough, they were able to secure me the loan I was in need of to complete my home. They had to get around a few obstacle, but they were persistent and got me a permanent finance loan at a great rate. How they manage to secure that on my behalf is beyond me. However, they have my utmost thanks and support.”
“Really great experienced and highly professional ever I seen. Getting loan is so stressful, especially in this rocky market. Rob Ross navigated some very tough waters and helped us to get loan. There were fourteen offers on the home and with Rob Ross’s expertise we got it. He’s warm and funny and a pleasure to work with! The most notwithstanding matter that he gave me a lots of time and solved our problem. Really grateful to Rob Ross!”
Thank to everyone who made this happen. It’s been a long process and a lot of moving parts but we are finally finished! We appreciate MVB’s hard-work and dedication to make this happen. Your prompt communication, professionalism, and understanding of the process was a vital asset of stability and confidence. We have had a very positive experience with MVB and would definitely recommend not only MVB but this team specifically!
The Ross Group and MVB were absolutely outstanding. This was my first home purchase and they were very patient with me. I will be securing all future home loans with this group.
The tone was set from the beginning for a smooth first-time home loan experience—and this amazing team followed through with impeccable results. We switched from working closely with another lender because [MVB Mortgage’s] rate and communication were leaps and bounds better. One highly talented team member held our hands and walked us step-by-step through every turn. We trusted her from the start, as she gladly spent time on the phone answering all of our questions. She made us feel in control of the process, assuring us that we were responding in a timely manner and always on track.
Excellent work. Chris was very courteous and quick. His explanations were very thorough.
“Rob was vital during the process of procuring my family home. It was an aggressive bidding process and my husband, and I needed the mortgage aspects taken care of promptly. Rob kindly explained all the options and steps; he was very responsive at every turn and was quick to deliver information and updates as they became available. My husband and I were able to get that home thanks to Rob round the clock hardwork and steady communication.”
“Rob was introduced to me by my broker earlier this year. He managed to get me a great rate fairly quickly and efficiently. Rob is a proficient loan officer who made the refinance process as stress-free as possible. I would refer him to anyone seeking a home loan.”
“Rob and his staff walked us through our first home purchase process. We got the best rate and couldn’t ask more from his team in terms of professionalism, courteousness, and accuracy. Our questions were always responded to and answered within minutes. We highly recommend him and his group above all other lenders out there.”
“Jaime is a brilliant loan officer. She is personal, efficient and always attends to one’s financial needs with a can-do attitude. I would recommend her 100% to anyone interested in working with an outstanding loan officer.”
“I worked with Rob and his team in the Washington DC office. They were all incredibly knowledgeable and responsive. Rob walked me through the entire process and was always available to answer my concerns, day or night. The service provided was excellent! I would highly recommend the Rob Ross team to anyone looking for a home loan!”
11325 Random Hills Road
Fairfax VA 22030
MVB Mortgage, MVB Mortgage of PA, and MVB Mortgage of KY are registered trade names of Potomac Mortgage Group, Inc. a wholly-owned subsidiary of MVB Bank, Inc.
Company NMLS ID# 181319
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